Merchant Account FAQ’s
If you have a question that’s not covered here or have a specific situation or need, please feel free to contact us.
Why should my business accept credit cards?
It’s important that you give your customers as many convenient ways to pay you as possible. Plus, by taking credit cards, your ‘up sell’ potential is much greater, since your customers do not have to spend funds directly out of their checking or savings account to pay for your product or service. And people know that they’re protected by the credit card processing companies, since they’ll get their money back if the merchant does not live up to his end of the bargain. The overall result, as confirmed in studies, is that businesses that accept credit cards can see increases of sales by 30%+. Contact us today and take your business to the next level.
What type of hardware or software do I need to process credit card transaction?
The Transaction Group understands all businesses are different and have specific needs. We are committed to listening to you and tailoring a processing solution that will be the best fit for your business. We’ll also provide you with as many options as possible and educate you about merchant accounts so you’ll feel comfortable when you make your decision.
What types of businesses can you work with?
The Transaction Group’s providers work with businesses of all shapes and sizes. They have solutions for internet, retail, professional services, trade/craft shows, home based businesses, mail and telephone (MOTO) type merchants. We also work with reputable companies that set up non-US based businesses or “high risk” type businesses, so visit our high risk and international account pages for more information. If you’re in Canada we have partnered up with MSI Canada to provide merchant account programs for Canadians which includes an online payment gateway. For more information, see www.canada-merchant-accounts.com .
Do I need to get approved?
Most processors will check the credit of the person who signs the paperwork and will require a score of 600 for approval. If your score is below 600 the processor may require a co-signer. If this is not possible contact us anyways. We won’t be able to set you up in house, but we work with other reputable companies that can.
How long does it take to get set up? What type of documentation will I need?
Our providers can have most accounts approved & set up in 1-2 business days. Terminals can be shipped next day air or ground. The first thing you’ll want to do is fill out a contact us form so our providers can contact you and answer any questions – or you can just pick up the phone and call toll-free at 888-383-8056; they’ll do a mini-application over the phone and e-mail you the paperwork soon after. You’ll need to fill out and sign the paperwork and fax or e-mail it back (and include a couple support documents), as follows:
- If your business is set up as a corporation, you’ll need a copy of your Articles of Incorporation.
- Sole Proprietorships will need a business license, registration or DBA (doing business as) paperwork.
- Non-profits will need to provide a copy of their 501C paperwork or show proof of their not for profit status.
All business types will need to provide a voided check & marketing material as well (flyer, brochure, website, phonebook or newspaper ad).
Which credit cards will I be able to accept?
How soon will funds be deposited into my checking account?
Visa/MasterCard deposits will normally be available in 2 business days. American Express & Discover will take 3-4 business days.
How about customer service support?
The Transaction Group is open Monday-Friday from 9am-5pm eastern time for general questions or inquiries. If you need assistance after hours, our processors provides live phone support 24/7 for credit card and terminal related issues. AuthorizeNet, our gateway provider, has live phone support M-F from 6am-6pm Pacific time for gateway related questions.
Do I receive a monthly statement or invoice?
Yes, you’ll receive a monthly statement from the processor – usually around the 8th-12th of each month for the previous month’s activity. All transactions, fees, and rates will be listed on this. You have the option to have this mailed or e-mailed to you.