Internet Merchant Account – Preventing Chargebacks (part 2 of 3)
Chargebacks can cost you not only money but time as well. Consider the following tips covered in the next two posts about preventing chargebacks and you should be able to reduce the amount of customers that dispute a transaction or wipe them out all together.
Obtain a signature from your customer authorizing the charge. If you have a terminal that prints out a receipt be sure to have them sign it and keep it on file for at least 1 year. If you take orders face to face but “key” your transactions buy a manual imprinter so you can capture an imprint of their card on a receipt and have them sign it. If you take orders over the phone or have a internet merchant account e-mail your customer a receipt and have them sign it and fax or e-mail back before shipping.
Have your shipper obtain a signature when delivering your product. Most major shippers offer this service and during the dispute process the burden of proof is on the merchant…not the customer.
Ship the product before capturing funds and depositing. If there is a long delay between the time the order is placed and actually shipped you can break up a credit card processing transaction into 2 steps. You authorize it at the time of the sale so you can be sure it’s a good card and funds are available and then capture the authorization once the product has been shipped.
Keep your customers informed of the status of their order. Let them know upfront how soon they can expect their order to be shipped and follow up with tracking information once shipped. Not only will this help reduce chargebacks but it will also cut down on unnecessary e-mails or phone calls.
I’ll give you more suggestions in part 3 of Internet Merchant Account – Preventing Chargebacks.
Contact Us
Need immediate assistance? Complete this form or call us today at 888-383-8056.
Recent Blog Posts
Oklahoma City (OKC) Marijuana Dispensary Credit Card Processing
Oklahoma City (OKC) Marijuana Dispensary Credit Card Processing The Transaction Group (TTG) is the number one provider of Oklahoma City (OKC) marijuana dispensary credit card [...]
Cannabis ATM Services Denver CO Marijuana Dispensary
Cannabis ATM Services Denver CO Marijuana Dispensary Are you in need of ATM services or a machine for your Denver, CO., marijuana dispensary? The Transaction Group (TTG) has got you [...]
Marijuana Dispensary Cannabis ATM Services Pittsburgh PA
Dispensary Cannabis ATM Services Pittsburgh PA Are you in need of ATM services or a machine for your Pittsburgh, PA., marijuana dispensary? The Transaction Group (TTG) has got you covered. [...]
Cannabis ATM Services Tucson AZ Marijuana Dispensary
ATM Services Tucson AZ Marijuana Dispensary Are you in need of ATM services or a machine for your Tucson, AZ., marijuana dispensary? The Transaction Group (TTG) has got you covered. [...]
Marijuana Cannabis Dispensary ATM Services Springfield MO
Marijuana Dispensary ATM Services Springfield MO Are you in need of ATM services or a machine for your Springfield, MO., marijuana dispensary? The Transaction Group (TTG) has got you covered. [...]
St Louis MO Marijuana Cannabis Dispensary ATM Services
St Louis, MO., Cannabis Dispensary ATM Services Are you in need of ATM services or a machine for your St. Louis, MO., marijuana dispensary? The Transaction Group (TTG) has got [...]
Marijuana Dispensary Cannabis ATM Services Jacksonville FL
Marijuana Dispensary ATM Services Jacksonville FL Are you in need of ATM services or a machine for your Jacksonville Fl., marijuana dispensary? The Transaction Group (TTG) has got you covered. [...]
Cannabis Credit Card Processing South Dakota Marijuana Dispensary
South Dakota Marijuana Dispensary Credit Card Processing South Dakota marijuana dispensary credit card processing services. TTG offers the best merchant account solutions & payment options [...]
Are you shopping for a better rate? Let us save you money!
Most merchants are unaware that interchange rates are adjusted as much as 2x per year. Over the course of several years, those adjustments can hike up a merchant’s rate and cost the merchant thousands in processing fees. Contact us via the form above, or call us today at 888-383-8056. Chances are, we can save you up to 25% over your existing rates and fees!
Why do businesses choose to work with The Transaction Group?
- We aim for 100% customer satisfaction. We understand that the customer comes first. At the end of the day, if the customer is not happy, we’re not happy.
- We offer a FREE rate analysis to every business. In most cases, we can save a business up to 25% on existing rates and fees. But if we can’t beat a customer’s rate, we’re upfront from the start. We don’t waste the customer’s time.
- We are reliable and always available. If a customer has any concerns, we’re available even after business hours. We’ll address any issues immediately.
- We don’t believe in one-size-fits-all.We provide solutions based on the specific requirements of each and every business. What’s best for one small business may not work for another.
- We have a fast & easy setup process. In most cases, we offer a fast and easy approval and set up. While some high risk businesses can have longer underwriting times, we keep the customer informed throughout the process and work for fast approvals.
- We have solutions for every business type. From low-risk card-present credit card processing solutions to payment processing solutions for high risk e-commerce stores, we’ve got it all.