Loading...
Loading...

The Best Shipping Methods for Online Businesses

The best shipping methods for online businesses. Which are the best choices when it comes to shipping your product to your customers?  Do you plan to drop by the post office every time you get an order?  Can you really stock everything you sell in your garage, basement or storage space?  Which services should you use, and how quickly should you mail things?

All these questions, and more, trouble the online entrepreneur who must ship product to people located around the country or even the world.  Here is some basic information to make your shipping troubles smaller.

State Your Policy

Nothing you do will be more important than actually setting aside an area on your page where you state your policies clearly and directly.  When customers know what to expect they are less likely to be upset when you follow through.  Just as importantly, keep in mind that your shipping policy should be the “worst case scenario” not the standard by which you operate.

What that means is if you promise to ship within 48 hours of getting an order, try to ship out on the same day.  Speedy shipping is impressive, slow shipping will cause you to lose business.

Make it Visual

If you plan to offer several shipping options, make them clear and use a visual method to show what you charge for each choice.  Provide a chart that gives the customer an estimated arrival date, price and shipping method.  Both UPS and Fedex offer tools that will help you to establish delivery time.  Anticipate delays caused by weekends and holidays.  Remember, getting your package there early is good, but late is unacceptable.

Provide the Customer with Information

Few things are as irritating to a customer as not knowing what is going on with their purchase.  Let them hear from you several times in the process.  Contact them when you receive an order, when it is delivered or picked up for shipping and when you are informed that it arrived.  A final email a week or two later to make sure the item arrived safely and is what they wanted will help head off any customer service problems, and establish you as a concerned vendor.

Think Carefully about Free Shipping

Free shipping is the golden fleece of online marketing.  Customers will pay higher prices for something to get their items shipped for free.  The problem is that if you offer free shipping as a special during a promotion, customers will be reluctant to pay for it later.  If you are going to offer free shipping, do it based upon a price point, once customers order enough merchandise it is worth eating the cost of shipping to keep their loyalty.

Hopefully these tips will help you run the shipping part of your online empire smoothly.

Contact Us

Need immediate assistance? Complete this form or call us today at 888-383-8056.

Recent Blog Posts 


Are you shopping for a better rate? Let us save you money!

Most merchants are unaware that interchange rates are adjusted as much as 2x per year. Over the course of several years, those adjustments can hike up a merchant’s rate and cost the merchant thousands in processing fees. Contact us via the form above, or call us today at 888-383-8056. Chances are, we can save you up to 25% over your existing rates and fees!

Why do businesses choose to work with The Transaction Group? 

  • We aim for 100% customer satisfaction. We understand that the customer comes first. At the end of the day, if the customer is not happy, we’re not happy.
  • We offer a FREE rate analysis to every business. In most cases, we can save a business up to 25% on existing rates and fees. But if we can’t beat a customer’s rate, we’re upfront from the start. We don’t waste the customer’s time.
  • We are reliable and always available. If a customer has any concerns, we’re available even after business hours. We’ll address any issues immediately.
  • We don’t believe in one-size-fits-all.We provide solutions based on the specific requirements of each and every business. What’s best for one small business may not work for another.
  • We have a fast & easy setup process. In most cases, we offer a fast and easy approval and set up. While some high risk businesses can have longer underwriting times, we keep the customer informed throughout the process and work for fast approvals.
  • We have solutions for every business type. From low-risk card-present credit card processing solutions to payment processing solutions for high risk e-commerce stores, we’ve got it all.

Let’s Work Together.

At The Transaction Group, customer satisfaction is our priority. Allow us to show you what we can do for you.

Let’s Work Together.

At The Transaction Group, customer satisfaction is our priority. Allow us to show you what we can do for you.

2019-02-03T10:55:00+00:00

This Is A Custom Widget

This Is A Custom Widget

Go to Top